Personal Information we may collect
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home, business, or other physical address, a phone number, and an email address. We collect Personal Information from our Site users and customers only when such information is voluntarily provided to us, including, without limitation, in connection with inquiries about our services through the “Contact Us” page, or in the process of your business transactions with us. If you become a customer of Global Litigation Management, we will always retain the right to email you regarding the Site or services that we’re providing to you. How we may use your Personal Information If you provide us with Personal Information, we may retain and use that information for several purposes, including, but not limited to, providing the services you request from us, verifying, vetting and carrying out security checks, record-keeping, market research, tracking and analysing activity on our Site, and complying with our policies and our legal and regulatory obligations. We may also use your Personal Information for direct marketing purposes, if you have given your consent. You can change your mind about whether you wish to receive or stop receiving direct marketing at any time by contacting us here firstname.lastname@example.org
The legal basis on which we rely to collect and process your Personal information
- For administration and service delivery – so we can do what you ask of us
- For regulatory matters – so we can comply with our legal obligations
- For direct marketing – so we can send you details of offers/opportunities and our newsletter if you have given your consent
- For our legitimate interests which are to ensure our services meet or exceed our legal obligations
Who We May Share Your Information With
We may sometimes use other businesses to perform certain services for us, such as maintaining the Site and our e-mail services and processing inquiries. We may also share your Personal Information with specialist, third party FCA , SRA or the BAR regulated service providers such as solicitors , Barristers financial advisors and claims management companies. Global Litigation Management will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Global Litigation Management’s behalf. Global Litigation Management will not sell or share your Personal Information with any unaffiliated third parties for marketing purposes. In the event that Global Litigation Management or all of its assets are acquired, all of the data collected by Global Litigation Management through the Site and through other means and services provided by Global Litigation Management would be among the transferred assets. We reserve the right to disclose such information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else who could be harmed by such activities. We also reserve the right to disclose such information when we believe in good faith that the law requires it.
From time to time, we may collect general, non-personal, statistical information about the use of the Site, such as what sites visitors are coming from when they visit our Site, when they first visited our Site, their IP address, how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they “click” on. We may use the IP address to infer information about such visitor, including its company, city and state. We collect this information through the use of “cookies” and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. We may group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site.
Cookies and Other Tracking Technologies
Links to Other Sites
The security of your Personal Information is important to us. We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store Personal Information. We restrict access to personal information to Global Litigation Management employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Recording and Monitoring
We will record and monitor telephone calls and any live chats for security purposes, to verify and demonstrate compliance with our legal obligations and to improve the quality of the services we provide to you.
We will normally keep your website enquiry Personal Information for 12 months after your enquiry. If, after this time, you have not taken up any further services with us, we will delete your data from our database.
You have a number of legal rights in respect of your Personal Information. These include:
- Access. The right to receive a copy of the Personal Information that we hold about you. The same right applies to any other person whose Personal Information you provide to us. We will require proof of identity and proof of authority if the request comes from someone other than the person whose data we are asked to provide. This will ensure we only provide information to the correct person. We normally expect to respond to requests within 28 days of receiving them.
- Withdraw consent to direct marketing. You can exercise this right at any time and can update your preferences yourself or ask us to do it for you. See section ‘How we may use your Personal information’ above for details.
- Withdraw consent to other processing. Where the only legal basis for our processing your Personal Information is that we have your consent to do so, you may withdraw your consent to that processing at any time and we will have to stop processing your Personal Information. Please note, this will only affect new activity and does not mean that processing carried out before you withdrew your consent is unlawful.
- Rectification. If you consider any of your Personal Information is inaccurate, you can ask to correct it at: email
- Restriction. In limited circumstances you may be able to require us to restrict our processing of your Personal Information. For example, if you consider what we hold is inaccurate and we disagree, the processing may be restricted until the accuracy has been verified
- Erasure. In some circumstances, for example, where we have no legal basis for retaining your Personal Information, you may be entitled to require us to delete your Personal Information.
- Portability. Where you have provided Personal Information electronically to us, you may be entitled to request us to provide that data to you or to have us transmit it to another organisation
- To complain to the Information Commissioner. If you have any concerns about the way we process your Personal Information, we would prefer you to let us know so that we can try to resolve the matter. However, you have the right to make a complaint to the Information Commissioner which is the supervisory authority in the United Kingdom.